Terms & Conditions
Our Performance
We are committed to delivering reliable, efficient, and timely logistics solutions that support our clients’ business operations. Our performance standards are built around accuracy, accountability, and continuous improvement.
Our experienced logistics team and technology-driven processes ensure smooth operations, reduced transit delays, and dependable service outcomes.
- On-time pickup and delivery with optimized routing
- Secure handling and tracking of shipments at every stage
- Transparent communication and real-time status updates
- Consistent service quality across domestic and international routes
- Continuous performance monitoring to improve speed, safety, and cost efficiency
Service Scope
We provide transportation, warehousing, and logistics-related services as agreed in the service contract or quotation.
Payments
Delivery schedules are estimated and may vary due to factors beyond our control, including weather conditions, traffic, customs clearance, or force majeure events.
Delivery Timelines
Delivery schedules are estimated and may vary due to factors beyond our control, including weather conditions, traffic, customs clearance, or force majeure events.
Shipment Responsibility
Customers are responsible for accurate shipment details, proper packaging, and compliance with all applicable laws and regulations.
Liability
Our liability for loss or damage is limited to the terms stated in the service agreement and applicable logistics or carriage laws.
Prohibited Goods
The shipment of hazardous, illegal, or restricted items is strictly prohibited unless explicitly agreed upon and documented.
Payment Terms
Invoices must be settled within the agreed credit period. Delayed payments may attract additional charges or service suspension.
Insurance
Shipment insurance is optional unless specified. We recommend insurance coverage for high-value goods.
Claims & Disputes
Claims must be reported within the specified time frame mentioned in the agreement. Disputes will be subject to the agreed jurisdiction.
Amendments
We reserve the right to modify these terms and conditions with prior notice.